1. General Guarantee Term
Bij fotoplat.de has a good product. For all electronic devices (including cameras and lenses) that you have purchased, the guarantee term of **2 years (24 months)** is valid on the date of delivery.
This means that the product can be used normally for a period of time.
2. What is the warranty?
The guarantee covers defects in materials and manufacturing. India and the camera of the accessory within the warranty period are subject to spontaneous defects (bijvoorbeeld: the sensor does not work, the buttons do not respond to the problem), and the costs are free for you.
De oplossing bestaat uit:
Cost of repair;
Vervanging door a new of gelijkwaardig example;
Of (gedeeltelijke) terugbetaling indien repair of vervanging niet mogelijk is.
3. Factory guarantee
There is a factory guarantee, all products (including Canon cameras) are covered by a factory guarantee.
The warranty is void from the manufacturer.
The factory warranty is written in the documentation and the product is written.
U can ervoor neighborhoods om defecten Rechtstreeks via the manufacturer after the trade of via ons. We can help you here.
4. Uitzonderingen (What is there no guarantee?)
It is geen right op guarantee in the following terms:
Fysieke pity : Pity the vallen, still of beknelling.
Vochtschade : Water damage due to oxidation (tenzij the product expresses itself as waterproof is boiled and within the specifications is used).
Only used : It’s a shame that the door was used in the street with the handling.
Slijtage : Normal slijtage aan derdelen (including accu’s/battery which are lost due to lower capacity, tenzij defect in ontvangst).
Onofficiële repairs : When the product itself is opened out of the door, the part is not recognized and repaired later.
5. Defect in Ontvangst (DOA)
Does the product function directly from the box? Then report this within 48 uur to ontvangst via Hilfe@fotoplat.de . If you want to do a repair directly, you will never have to repair it.
6. Guarantee procedure: Does it report a defect?
Does it report a defective product? Volg deze stappen:
1. Stuur and e-mail to Hilfe@fotoplat.de with uw ordernummer and a duidelijke omschrijving van the defect.
2. India is wrong, the photo’s of a video mee waarop het problem zichtbaar is.
3. U ontvangt van ons instructions and a return label (india het defect onder de Garantie valt).
4. Na ontvangst en inspectie in ons servicecentrum in Essen, wordt and product repaired of vervangen.
7. Costs
Internal guarantee : The shipping costs for the repair and the repairs are due
. You have to pay for the product to be repaired and returned (shipping costs before and after the refund).
Contact for guarantee:
fotoplat.de
Lützowstrasse 28 d
45141 Essen, Germany
E-mail : Hilfe@fotoplat.de
Telephone : +49 175 3297 854
