Wir bieten ein kostenloses Rückgaberecht von 30 Tagen.

FAQs

1. Order & Pay

Can I order as a Nederlander of Belgium in July?

Jazeker! Hoewel we have in Germany gevestigd zijn, we have specifiek op klanten in Nederland en België. Omdat will be delivered within the EU, betaalt and **geen** invoerrechten of double costs.

Withered beta methods accepted by Jullie?
The following methods are available in:
Netherlands : Creditcard (Visa/Mastercard), PayPal, Klarna.
Belgium : Bancontact, Creditcard, PayPal.
Germany : Giropay, Sofort, Creditcard, PayPal.

Krijg ik een invoice met BTW?

Yes, you will automatically receive an invoice including BTW by email.
* **Zakelijke klanten:** As you have a monetary BTW number invult tijdens het afrekenen, can be leveraged as intracommunautaire levering (0% BTW / BTW verlegd).

2. Sending & Levering

What are the shipping costs?

We offer **free shipping** for all orders to Netherlands, Belgium and Germany. You don’t come across this place.

Hoe lang duurt de levering?

Onze gemiddelde levertijd is 2 to 5 working days .
Processing: 1-2 working days.
Transport: 1-3 working days (afhankelijk van uw location).

Met wilke vervoerder upset Jullie?

Wij versturen doorgaans with DHL of UPS . Zodra uw package ons magazijn in Essen verlaat, ontvangt u a Track & Trace code om uw zending te folgen.

3. Returns & Warranty

Can I return my order?

Dat hangt af van het product:


Camera’s & Accessories : Yes, you can keep it in mind for 30 days . You like the product to be returned and shipped in original packaging.
Photo plots (Maatwerk ): No, helaas kunnen wij gepersonaliseerde prints niet terugnemen, tenzij he sprake is van a productiefout of damage.

How do I pay the return shipping costs?

Would you like to return something carefully? There are return costs for you and your own reimbursement .
Is the product defective from the shipping company? Then betalen **wij** the return costs (and there is a label).

Does it come with a warranty on the cameras?

U heeft standard 2 year guarantee  on all electronics. This is worth remembering as Canon also has a factory guarantee. There is no defect contact with the operation, then it is lost before the operation.

4. Photo Plots & Passed

Withered can it be used for a photo plot?

We accept **JPG, PDF, TIFF and PNG**.
For the best results in large format, the resolution is at a minimum of **150 to 300 DPI**.

Controleren jullie my inventory?

Yes, we do a basic check on the quality before we can print it out. As the resolution is written in the format, there is no contact with us before we print.

Wordt my print opgerold of plat verstuurd?


Large format prints (including A0, A1, A2) were quickly printed and stored in a stable format without being crossed and damaged.

Neem gerust contact op met onze klantenservice.
E-mail:  Hilfe@fotoplat.de
Telephone:  +49 175 3297 854

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